BUSINESS CASE

THE CONTRIBUTION OF A VOICE ASSISTANT FOR HOTELS.

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Increase your value proposition and offer a higher quality service to improve your competitiveness.

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Improve customer satisfaction and generate greater loyalty at the same time.

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Achieve savings, optimize the use of internal resources and promote your services.

NEHÔ-GROUP'S VISION OF THE HOTEL BUSINESS.

NÉHO-GROUP’s vision is to think today of the hotel model that will be the standard of tomorrow. Thus, customer satisfaction, a taste for innovation and daily respect for the world in which we live are priority areas for development.

 

Close to the American Choice Hotels® network, NEHÔ-GROUP is positioned as a real challenger in the national and international hotel landscape. Its presence is now intensifying in large French-speaking cities with strong dynamism, such as Cannes, Nice, Antwerp or Geneva.

QUELLES SONT LES MOTIVATIONS DU PROJET ?

“In a rapidly changing hotel sector, it seems essential to us to push the customer experience, in its technological dimension, to an optimal level of fluidity.

The technology must be accessible and easy to use, while offering a wide range of available services.”

 

Pascal ARAUD-RAZOU, Project Manager, NEHÔ-GROUP.

“In this sense, Vivoka, through Zac, will allow, in a totally intuitive way, to considerably broaden the scope of services available to the NEHÔ Group’s customers in its premium establishments, such as the Hôtel Roi Soleil.”

 

Pascal ARAUD-RAZOU, Project Manager, NEHÔ-GROUP.

“If the human being will always remain at the heart of the perceived quality of a service provided, because nothing will replace the effect of a kind smile and an empathic welcome, combining this human quality with a technological offer as intuitive as AI combined with voice recognition as developed by Vivoka, will make it possible to optimize the quality of the Nehô Group’s customers’ experience to the point of making it unique.”

 

Pascal ARAUD-RAZOU, Project Manager, NEHÔ-GROUP.

“Our objectives with NEHÔ are simple: to transform an ordinary stay into an experience that involves, brands and builds customer loyalty, through its quality.”

 

William SIMONIN, CEO, Vivoka.

VOICE RECOGNITION FOR EXPERIENCE.

In order to create the desired hotel experience, we have adapted our Vivoka Hospitality solution to the specificities of NEHÔ-GROUP.

 

Personalization is essential to match the positioning desired by the establishment. Thus, the whole solution has been the subject of particular attention, from the Wake-Up Word, through the functionality provided by the hotel’s services, to the way in which our assistant will converse with the customer and guide him.

 

Indeed, our real strength in this type of project is our ability to really customize the solution so that it corresponds ideally to what has been imagined.

 

All the technology is hosted in Voka, our physical product for rooms.

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In this project, television plays a central role in the same way as other connected objects. We have made it entirely customer controllable. The latter is thus able to display the various information he has requested from Voka as well as start a movie or program of his choice. It is a real extension of the voice assistant.

Voice Pictogramme

Several scenarios are available to customers. They correspond to key moments of the stay: relaxation, meals (Breakfast, Lunch, Dinner), sleep and waking up. In addition, a welcome scenario is available to inform and guide newcomers about the features and facilities of their accommodation.

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The voice assistant is not only used in the hotel, in addition to providing the concierge service, it connects the customer with the various services in the city. Thus, from taxi reservations to restaurant reservations, including Best-In-Town, everything is done thanks to Voka. He can even tell stories or give news!

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