Searching for the best uses of speech recognition

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In many cases, in order to convince users, brands insist on creating a multitude of features to meet all needs. In this multitude of uses, users are very often lost between what they can and cannot do, due to lack of focus. Rémi Guyot and Tristan Charvillat, respectively Head of UX design at BlaBlaCar and Principal designer at Intuit explain that stacking features on the same device is absolutely not the solution to introduce innovation.

One of the consequences of this is a loss of confidence in voice assistants, but also a decrease in the perceived usefulness of this technology. Indeed, some features can be very “gadget-like” and detract from the main essence of the product. Finally, the real solution is to focus on the “first use case” of a product or service. That is to say, to focus on the main and unique functionality that meets the user’s need.

At Vivoka, we’ve gone in search of the best applications in the field of speech recognition to show you what we think makes the richness of this technology!

 

1. In-car Navigation

This is one of the most talked about areas, especially by the assistants of the recently unveiled top brands. In the United States alone, the market has seen a 13.7% increase in terms of users, reaching 130 million registered at the beginning of 2020 (joint study between Voicebot.ai and Cerence). Voice in transport, especially in personal transport, offers many features that generate value for the user. 

First of all, the use of the car’s functions (music, GPS, heating, lighting…) entirely by voice allows the driver to keep both hands on the wheel to reduce the risk of accident. In terms of experience, this is a successful nomadic use that aims to increase comfort in the vehicle while making it easier to get behind the wheel. No more need to dissect the dashboard to tame it!

 

2. Healthcare

The health sector is not outdone by use cases and initiatives integrating voice technologies into their operation. In hospitals as well as clinics or offices, practitioners or team members use voice to facilitate processes. 

First of all, the Paris Saint-Joseph Hospital Group, having used a Nuance voice dictation solution, was able to provide medical discharge letter to 85% of its patients on the day they were out (it usually takes between 6 and 8 days to obtain such a document from the day the patient leaves the hospital). 

At the same time, the report of the operation or of the next patient is greatly improved with voice dictation. On the patient’s side, voice commands concerning medication follow-up are being experimented with, as are dedicated voice assistants for the elderly to improve their autonomy.

 

3. Educational

As technology becomes more and more integrated into schools and universities, is voice the next step ? This is what SoapBox Labs is pursuing with the announcement of a new specialized product to accompany children in their reading. The idea is to help them pronounce words correctly while keeping track of their progress.

What’s more, instant translation engines are getting better every day! For the moment, there are no use cases that are really specific to education. However, the functionalities have been applied to them: foreign language pronunciation training, real-time translation of a foreign course… The list is wide, as is the functionalities scope.

 

4. Finance

In the world of finance, voice usage can increase productivity and efficiency, and above all lighten compulsory and often monotonous tasks. This last fact is directly related to the legal obligations imposed on the fields of finance, especially banks and insurance companies. The latter must have a report from their client at all times to monitor the relationship. This obligation is also valid for countless similar jobs, and can simply be lightened thanks to voice dictation (we were talking about this just before!).

 

5.Every domains?

In reality, drawing up an exhaustive list of all use cases would be too long, and classifying and prioritizing them according to their “usefulness/importance” would be all the more pretentious. At Vivoka, we are convinced that any individual, regardless of their profession and functions, can benefit from speech recognition in their daily professional life. 

The advantages in terms of mobility and speed brought by voice are really creating added value for users, provided that the use-cases are well thought out! For that, we have to refer to the concept of user experience and that’s good, we already have a paper on that for you: Vokode’s advice for designing a good vocal experience.