Company Name: Caisse d’Epargne Grand-Est
Date: April 2021
Technology: Voice Dictation
Caisse d’Epargne is a historic player in the French banking sector. According to its continuous growth and evolution, the company is always looking for innovations to strenghten its position on the market, thus working with Vivoka to integrate voice dictation in its collaborators’ processes.
Banking voice dictation to improve emails and reports production
Capitalising on estimated time savings of between 4 and 7 hours per week and per collaborator, with a rapid return on investment.
Voice dictation allows bank and finance professionals to produce reports and send emails faster, up to 120 words per minutes.
Caisse d’Epargne Grand-Est, driving innovation in finance
Caisse d’Epargne Grand-Est is one out of fifteen subdivisions of the national federation. It operates in the north east of France. Being a seperated unit of the Caisse d’Epargne organisation, it keeps it freedom to make its processes evolve.
As part of the economical actors in this area of France, Caisse d’Epargne Grand-Est contacted our company that it identified as a tech play with high potential. This collaboration resulted in Voice Dictation integration inside the banking structure to meet specific problematics that collaborators had.
Bank and Finance professions are constrained by numerous organisational procedures that weigh down the structure’s processes. More specifically, collaborators lose up to one day’s work per week (7 hours) by writing their customer reports or email on a keyboard. Taken across an entire organisation, this raises a real productivity issue. This is where voice dictation was quickly identified as a solution.
Even in complex industrys such as bank, voice dictation is able to work properly. This is thanks to a customizable lexicons, allowing specifics and acitvity-related terms to be well recognized by the engine, granting the solution a really low word error rate.
A solution proudly powered by Vivoka and its partners
Our voice dictation technology is a combination between our partners most efficient solutions and our know-how in making voice solutions fully operate in various fields. The aim of this project with Caisse d’Epargne Grand-Est is to minimize the required time needed to create reports and emails.
Voice dictation is a powerful technology that can adapts to many fields of industry. This capacity to operate in different environments comes from features that have been tested and created thanks to industries knowledge and problematics.
Designed for Cloud or On-Premise setup
Voice dictation integrates quickly and seamlessly into an existing IT infrastructure and can be deployed on a proprietary cloud server on the customer’s premises.