Caisse Epargne Logo


Company Name: Caisse d’Epargne Grand-Est
Date: April 2021
Technology: Voice Dictation

Caisse d’Epargne is a historic player in the French banking sector. According to its continuous growth and evolution, the company is always looking for innovations to strenghten its position on the market, thus working with Vivoka to integrate voice dictation in its collaborators’ processes.

Banking voice dictation to improve emails and reports production

Capitalising on estimated time savings of between 4 and 7 hours per week and per collaborator, with a rapid return on investment.

Voice dictation allows bank and finance professionals to produce reports and send emails faster, up to 120 words per minutes.

Use Case Bank Voice Dictation

Caisse d’Epargne Grand-Est, driving innovation in finance

Caisse d’Epargne Grand-Est is one out of fifteen subdivisions of the national federation. It operates in the north east of France. Being a seperated unit of the Caisse d’Epargne organisation, it keeps it freedom to make its processes evolve.

As part of the economical actors in this area of France, Caisse d’Epargne Grand-Est contacted our company that it identified as a tech play with high potential. This collaboration resulted in Voice Dictation integration inside the banking structure to meet specific problematics that collaborators had.



Bank and Finance professions are constrained by numerous organisational procedures that weigh down the structure’s processes. More specifically, collaborators lose up to one day’s work per week (7 hours) by writing their customer reports or email on a keyboard. Taken across an entire organisation, this raises a real productivity issue. This is where voice dictation was quickly identified as a solution.

Even in complex industrys such as bank,  voice dictation is able to work properly. This is thanks to a customizable lexicons, allowing specifics and acitvity-related terms to be well recognized by the engine, granting the solution a really low word error rate.

A solution proudly powered by Vivoka and its partners

Our voice dictation technology is a combination between our partners most efficient solutions and our know-how in making voice solutions fully operate in various fields. The aim of this project with Caisse d’Epargne Grand-Est is to minimize the required time needed to create reports and emails.

Voice dictation is a powerful technology that can adapts to many fields of industry. This capacity to operate in different environments comes from features that have been tested and created thanks to industries knowledge and problematics.

Designed for Cloud or On-Premise setup

Voice dictation integrates quickly and seamlessly into an existing IT infrastructure and can be deployed on a proprietary cloud server on the customer’s premises.

Speed, precision and customization

Incredibly fast and responsive voice dictation, offering exceptional accuracy right out of the box and voice profiles that are easily accessible from a multitude of devices.

Simplified installation and management

Simplified configuration for the user, one-click installation and automated updates: everything has been thought out to facilitate the work and handling of IT teams and employees.

Limitless productivty

No user limits and free speech functionality to maintain productivity in all circumstances by allowing users to focus on their activities.

Commands creation

Save precious time by easily creating voice commands to automate the execution of a multitude of actions (personalised signatures, document insertion, automatic page layout, etc.).

Improved comfort

Voice dictation technology provides users with a simple and intuitive document creation tool. This new voice interface makes it possible to gain comfort on many tasks.

Start building your voice solution now !

Complete technical support is included.

Our support team is available to help you with specific development or fixing issues.

All the resources are available during trial.

Describe what assets you need to test your use cases and we’ll get you going.

Trial duration can be extended on approval.

We can provide you some extra-time to finish testing our solution and what you developed.

Please note that only businesses and organisations are currently authorized to use our solutions.