Your field reports
by voice without the need for an internet connection

Voice is the fastest and most natural form of communication. Thanks to voice commands, maintenance reports can be done in a much more convenient, fast and error-free way.

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Try our voice technologies
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Resources

Why is our technology well-suited for field services?

The common problems field workers encounter

This technological choice responds to various problems identified in the field during maintenance reports:

    • Inconsistencies in the quality of the operators’ writing;
    • The hazardous conditions (rain, darkness, etc.) in which the reports are made ;
    • The lack of ergonomics of the tools currently used.

What are the results with Vivoka’s voice technology

  • Intervention reports have become simpler and faster to produce, with the aim of making documenting and exchanging information smoother.
  • A gain of several minutes per day and per employee.
  • Improve customer satisfaction by providing qualitative and reliable data to users of the services concerned.

Accurate, even in noisy environments

Our ASR system is based on grammar and provide an accuracy over 99%. Not only does it perfectly handle that much languages, but it is customizable to understand dialects, accents and specific vocabularies (such as a professional lexicon).

 

Made for field operations

Voice-enabled workflows in your field operations

Enhance the field data collection and inspection with a hands and eyes free voice-based reporting solution.

Voice can seamlessly be embedded into your corporate solutions (apps, devices…), regardless of the software foundations.

Today’s Enterprise Resource Planning (ERP) softwares (FSM, EAM, CMMS…) can increasingly benefits from voice in terms of efficiency and safety.

 

Solution & Specifications

Embedded professional voice dictation engine running on the company’s already-existing mobile application

About the speech recognition system itself

The ASR engine is based on a dynamic grammar to understand industry-specific vocabulary as well as multiple word-alternatives per items. In addition to the focused speech recognition, we added FreeSpeech capabilities so users could naturally transcribe long messages.

Focus on end-users' experience

+1000 technicians from Suez are the expected end-users of this voice update. The voice AI is seamlessly integrated inside the current UX and UI of the mobile app.

Seamlessly embedded inside the company's existing app

Speech recognition technology involved in this project is embedded inside mobile devices that are carried by technicians. The technology runs on Android 6.0 (API 23) and above. It doesn’t require specific modification to the device, the native microphone is totally adapted.

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Voice Synthesis

It is the ideal complementary solution as it allows to clear the noisy environment in no time when giving a voice command.

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