Key Highlights
- • Cerence AI and Vivoka have expanded their partner-led strategy to deliver embedded voice AI to global industrial markets, including logistics and field services.
- • The fully embedded solution improves performance and reduces operational errors by up to 70%, supporting scalable industrial deployment.
- • The joint solution is optimized for industrial applications with Cerence's latest conversational AI based on neural voice technology and Vivoka's VDK 6 Collaborative Voice AI platform built on a modern microservices and API-based enterprise architecture.
BURLINGTON, Mass., and METZ, France, March 10, 2026 – Cerence Inc. ("Cerence AI"), a global leader in conversational AI-powered user experiences, and Vivoka, a voice technology innovator, today announced an expanded strategic partnership to bring advanced, multi-lingual embedded voice AI to industrial markets worldwide, including logistics and field services.
This collaboration creates a scalable pathway for industrial voice AI adoption across multiple market segments and marks another step in Cerence AI's expansion beyond automotive and into industrial and enterprise verticals in cooperation with key partners like Vivoka.
By combining Cerence's latest-generation conversational AI based on neural voice technology with Vivoka's VDK 6 Voice AI platform – built on an enterprise-grade, microservices-based architecture – the companies created a fully embedded solution built specifically for demanding operational environments where conventional voice solutions fall short. The joint offering includes generative AI-powered development tools that accelerate voice application creation. At runtime, it combines advanced audio optimization, accent robustness, and contextual orchestration to ensure reliable performance in industrial environments.
"Voice AI has enormous potential in logistics and field service environments, where reliability, accuracy, and ease-of-use are critical. Together with Vivoka, we're delivering solutions purpose-built for industrial environments and optimized for real-world performance. This partnership reinforces our commitment to expanding beyond automotive and bringing trusted conversational AI to new markets at scale."
— Sai Yagnyamurthy, GM, Growth & Strategic Verticals at Cerence AI
Designed to perform in environments with background noise, fast-paced workflows, diverse accents, and inconsistent connectivity, the solution delivers stronger speech recognition in challenging conditions, reducing operational errors by up to 70%*.
"Vivoka's platform, now powered by Cerence AI's latest speech technology, allows us to design and deploy voice-directed warehouse workflows for our customers with exceptional speed. We can fine-tune every step to maximize performance, ensuring the best possible results for each operation. These optimized workflows consistently deliver measurable efficiency and accuracy gains, helping our customers achieve significant operational savings."
— Jamie Davis, CEO of Voxware
"Our mission at Vivoka has always been to make voice AI ready and efficient for all industries. Extending our long-term collaboration with Cerence AI represents a major step forward in scaling our impact on high-value applications in logistics and field services, where voice can truly transform workflows."
— Christophe Couvreur, CEO of Vivoka
*Results based on internal Vivoka testing on accented alphanumeric recognition scenarios. Performance improvements vary by acoustic conditions, accents and deployment context; observed relative error reductions.
