The Future of Field Service Management: Voice-Enabled Solutions
Voice-enabled technology is at the forefront of transforming service management fields, offering unprecedented opportunities to enhance operational efficiency, accuracy, and safety. By enabling field service technicians to report activities and access service information while their hands are busy, this technology significantly improves the accuracy of field operations.
Technicians conducting routine inspections can utilize voice commands to access equipment history, check manuals, log observations, and generate reports in real-time, ensuring a comprehensive and efficient inspection process.
Improved industry workflows
Adopt voice-enabled workflows in your field operations
Enhance the field data collection and inspection with a hands and eyes free voice-based reporting solution. Voice can seamlessly be embedded into your corporate solutions (apps, devices…), regardless of the software foundations.
Today’s Enterprise Resource Planning (ERP) softwares (FSM, EAM, CMMS…) can increasingly benefits from voice in terms of efficiency and safety.The solution allows technicians to fill in field information faster, with a standardized accuracy and quality, while keeping their focus and capacities on the operation they are proceeding.
Feel free to contact our team to know more about it.
Discover a detailed use cases about voice-based intervention report
The solution allows technicians to fill in field information faster, with a standardized accuracy and quality, while keeping their focus and capacities on the operation they are proceeding.
Available Features
How to leverage voice technologies in field services?
Field Reporting
High accuracy voice data collect.
Hands and eyes free speech recognition solution to fill in field reports while operating.
Maintenance
Real-time voice assistance.
Complete maintenance team support thanks to voice AI giving instructions and feedbacks.
Assisted Inspection
Step-by-Step inspection workflow.
Improved enterprise asset management by providing voice assistance that enhances safety and efficiency.
Know more about Voice Control
How Voice Control Technology work?
Voice control technology leverages advanced speech recognition software and natural language processing to interpret spoken commands and execute tasks. This technology can be integrated into various devices such as wearable technology like smart glasses or into smartphones, tablets, and different hardware, enabling technicians to:
- Dictate reports and notes in real-time.
- Access manuals, schematics, and technical documents.
- Receive step-by-step instructions and feedback.
- Manage inventory and update records verbally.
Join the Voice Revolution
As the field service industry continues to evolve, voice-enabled technology represents a significant advancement in how field operations are conducted. Embrace the future with solutions that enhance efficiency, accuracy, and safety, and position your company at the forefront of innovation.
Voice control technology is not just an incremental improvement in field service management; it’s a transformative force that is reshaping how companies operate. By enabling hands-free, real-time interaction with digital tools, voice technology enhances productivity, accuracy, and safety across the board.
For workers, voice-enabled technology facilitates quick and effective communication of critical information without requiring them to divert attention to manual input devices. Additionally, it assists maintenance crews by providing step-by-step instructions and real-time diagnostics, enabling quicker and more accurate repairs. This seamless integration of voice technology into field service operations enhances productivity and safety, setting a new standard for operational excellence.
Adopting voice solutions in your business starts here
Get in touch with our team to shift your company in the Voice First world! Or try it now!
Resources
Why is our technology perfectly suited for the field services and maintenance operations
Cross-platform software
With most Field Service Management (FSM) systems and other industry-ERP (EAM, CMMS and such). VDK’s techno works seamlessly with a wide range of field workforce technologies and devices and integrates with your current solutions.
An interesting thing to know is that VDK’s technologies are already enabled in most smart glasses and professional devices (android based…) today and to come.
On-device processing
All voice technologies within our stack are running on the device thanks to lightweight software designs. This embedded features allow the voice-enabled solutions to :
- Work perfectly in remote location with poor to no internet connection.
- Protect corporate data by avoiding requests to remote cloud servers.
- Reduce service latency to 0 since processing rely solely on the devices’ capabilities.
Benefits of Voice Control
Transforming Field Service Operations with Voice Control Technology
Hands-Free Operation for Enhanced Safety and Focus
Voice control technology is revolutionizing field service operations by enabling hands-free task performance, which is particularly valuable in environments where safety and dexterity are paramount. Technicians can maintain focus on their primary tasks, whether it’s repairing complex machinery or conducting safety inspections, without the need to divert attention to manual input devices. This hands-free operation enhances safety and minimizes distractions, especially in hazardous environments.
Real-Time Data Access and Seamless Workflow Integration
Real-time data access and entry are crucial benefits of voice technology. Field technicians can access critical information such as service manuals or past maintenance logs and enter new data instantly through voice commands. This seamless interaction ensures that data is always up-to-date and easily accessible, leading to better-informed decision-making and more efficient workflows. By reducing the time spent on documentation, technicians can focus more on their core tasks, increasing productivity.
Enhanced Accuracy and Consistency in Reporting
Voice-enabled solutions also significantly reduce errors in data entry and reporting by allowing technicians to speak naturally and accurately document observations and findings. This capability minimizes misunderstandings and miscommunications, enforcing standardized language and formatting for consistent documentation.
Accelerated Training and Onboarding
Moreover, voice technology facilitates faster training and onboarding. New employees can quickly get up to speed with voice-guided instructions and tutorials, reducing training times and accelerating the onboarding process. Companies can rapidly deploy skilled workers to the field, enhancing overall efficiency.
Increased Efficiency and Productivity
Increased efficiency and productivity are transformative benefits of voice technology. Field service technicians equipped with voice-enabled tools can complete tasks more quickly and with fewer interruptions, leading to higher productivity and enabling organizations to handle more tasks without increasing labor costs. Additionally, quicker response times and more accurate service records improve customer satisfaction, as technicians can focus on solving issues rather than administrative tasks.
Streamlining Operations Through Automation
By integrating voice technology with existing ERP and FSM systems, companies can automate routine tasks and streamline operations, reducing manual workloads and allowing technicians to focus on high-value activities. Overall, voice control technology is setting a new standard for operational excellence in field service management.
Real-World Applications and Use Cases
Why is it relevant for your business?
Voice Control Technologies is invaluable across multiple sectors:
Equipment Maintenance and Repair
Technicians working on complex machinery can access technical manuals and service history hands-free, allowing them to troubleshoot issues and perform repairs without interruption.
Example: A technician servicing a wind turbine uses voice commands to access the turbine’s service manual and dictate repair notes while working at heights, ensuring both safety and efficiency.
Field Inspections and Audits
During inspections, technicians can use voice commands to capture observations and generate reports on the fly, ensuring comprehensive and accurate documentation.
Example: An inspector conducting safety audits in a manufacturing plant can use voice commands to note compliance issues and record observations without needing to carry physical documents or having the necessity to write reports real-time neither after the inspection.
First steps to take into the Voice First Era
Implementation Steps
– Assess Current Processes: Identify areas where voice control can add value, such as reporting, information access, or inventory management.
– Trial and Evaluation: Explore trial programs to experience the benefits of voice control technology firsthand. Contact our team to schedule a demonstration and see how this innovation can transform your field operations.
– Integrate with Existing Systems: Work with technology partners to ensure seamless integration with current ERP, FSM, and CRM systems.
– Provide Training and Support: Offer comprehensive training to ensure technicians can effectively utilize voice technology and provide ongoing support to address any challenges.
Voice control technology is not just an enhancement—it’s a transformative shift in how field service technicians operate. By enabling hands-free reporting and access to service information, voice technology empowers technicians to work more efficiently, accurately, and safely. Embrace this game-changing innovation to stay ahead in the competitive field service industry and deliver exceptional service to your customers.
Adopting voice solutions in your business starts here
Get in touch with our team to shift your company in the Voice First world! Or try it now!
Field Service Management: Voice-enabled Field Services & Maintenance
Our voice-enabled solutions are revolutionizing the way field services are conducted. By integrating the most advanced and accurate voice technologies, we enhance your field service professionals’ tools, making operations smoother and more efficient. Empower your team to fill technical reports with voice, improve field data collection, and provide smart support to your deskless workforce.
Transform Your Industry Workflows
Adopt Voice-Enabled Workflows:
Integrate voice-enabled solutions into your field operations to streamline processes and increase efficiency. With our hands-free voice-based reporting solution, field data collection and inspection are enhanced, allowing for seamless integration into your corporate solutions, regardless of the software foundations.
ERP Integration:
Today’s Enterprise Resource Planning (ERP) software, including Field Service Management (FSM), Enterprise Asset Management (EAM), and Computerized Maintenance Management Systems (CMMS), can significantly benefit from voice technology, improving both efficiency and safety.
Start Your Voice-First Transformation
Get in touch with our team to begin your transition into the Voice First world! Discover how adopting voice solutions can transform your business operations.
Resources
Why Our Technology is Perfectly Suited for Field Services and Maintenance
Cross-Platform Software:
Our technology seamlessly integrates with most Field Service Management (FSM) systems and other industry ERPs like EAM and CMMS. VDK’s solutions are compatible with a wide range of field workforce technologies and devices, including smart glasses and Android-based professional devices.
Learn More
Discover how voice technology can redefine your field service operations, making them more efficient, accurate, and safe. Contact us today to find out how you can integrate voice solutions into your existing systems and enhance your field service capabilities.
Unlock the Potential of Voice Technology
Voice technology offers a transformative opportunity for field service companies to enhance their operations and deliver superior service to customers. Contact us today to learn how you can integrate voice solutions into your existing systems and elevate your field service capabilities. Our team of experts will work with you to design a customized solution that meets your unique business needs and positions your company at the forefront of industry innovation.
Voice control technology is revolutionizing the field service industry by enabling businesses to optimize operations and enhance productivity. By integrating advanced voice-enabled software with mobile devices, field workers can manage tasks more efficiently, access real-time data, and improve service delivery. This technology allows seamless scheduling and management of work, enabling technicians to update customer records and retrieve information hands-free, reducing the time spent on administrative tasks. As a result, companies can streamline their processes, enhance customer satisfaction, and increase overall business efficiency. By embracing voice technology solutions, organizations can empower their workforce to deliver exceptional service while maintaining a competitive edge in the industry.
Scalability and Flexibility for Diverse Needs
Voice technology is scalable and flexible, allowing it to meet the needs of organizations of any size. It can be customized for various applications, from routine maintenance to complex diagnostics, making it an ideal solution for diverse field service needs. Technicians can use voice commands to perform remote diagnostics and troubleshooting, receiving real-time feedback and quickly identifying and resolving issues without additional tools or reference materials.
For developers, by developers
Try our voice solutions now
1
Sign up first on the Console
Before integrating with VDK, test our online playground: Vivoka Console.
2
Develop and test your use cases
Design, create and try all of your features.
3
Submit your project
Share your project and talk about it with our expert for real integration.
Good morning, Guten Tag, Bonjour, Bom Dia, Buongiorno…
As we already said, language support is not a problem
English
Swedish
Indonesian
Thai
French
Russian
Dutch
Norwegian
Italian
Portuguese
Korean
Polish
German
Arabic
Danish
Ukrainian
Spanish
Hindi
Greek
Turkish
Japanese
Mandarin
Hebrew
Malay
Technical requirements
Key specifications to use the VDK
| Language count | 41 |
| Model + Resource Size | 6 to 15MB |
| SDK Code Size | 10 to 65MB |
| Platform supported |
Windows – x86_64 Linux – x86_64 | armv7hf | armv8 Android 6.0 (API 23) |
| Hardware supported | MPU |
| Language count | 41 |
| Model + Resource Size | 6 to 15MB |
| SDK Code Size | 10 to 65MB |
| Platform supported |
Windows – x86_64 Linux – x86_64 | armv7hf | armv8 Android 6.0 (API 23) |
| Hardware supported | MPU |
| Language count | 5 |
| Model + Resource Size | 30 to 50MB |
| Platform supported |
Windows – x86_64 Linux – x86_64 | armv7hf | armv8 Android 6.0 (API 23) |
| Hardware supported | MPU |
| Language count | 65 |
| Model + Resource Size | <1MB up to 500MB per voice depending on the quality |
| SDK Code Size | 5 to 65MB |
| Platform supported |
Windows – x86_64 Linux – x86_64 | armv7hf | armv8 Android 6.0 (API 23) |
| Hardware supported | MPU |
| Language count | Agnostic |
| Model + Resource Size | <1MB to 20MB |
| SDK Code Size |
<1MB = 50KB / User registered 20MB = 5KB / User registered |
| Platform supported |
Windows – x86_64 Linux – x86_64 | armv7hf | armv8 Android 6.0 (API 23) |
| Hardware supported | MPU |
| Language count | Agnostic |
| Model + Resource Size | None |
| SDK Code Size | 3MB |
| Platform supported |
Windows – x86_64 Linux – x86_64 | armv7hf | armv8 |
| Hardware supported | MPU |
It's always the right time to learn more about voice technologies and their applications
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